Symantec Identity Manager - IDM C++ Connector Server (CCS) is Crashing

Products

• CA Identity Suite

Issue/Introduction

IDM C++ Connector Server (CCS) is Crashing. Please find below Windows Event log:

 

Environment

14.3CP2, 14.4

Cause

The ADS log rotation feature causing this problem. There are two immediate options to stop the crashing.

1) Disable logging on the AD endpoint

 

NOTE: Need to reset the connector server after disabling the log(both JCS and CCS has to be restarted).

2) Disable CCS log rotation. (Note Feature was added in 14.3CP2)

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-management-and-governance-connectors/1-0/connectors/microsoft-connectors/microsoft-active-directory-exchange-and-skpye-for-business(lync)/active-directory-connector-capabilities/Active-Directory-Connector-Log-Rotation.html

Resolution

Fixed in 14.3CP3 and 14.4CP1 or later

It is also suggested that you follow the below KB to set the eTADSMaxConnectionsInPool value to 200.

https://knowledge.broadcom.com/external/article?articleId=202209