SDM Secondary Server does not run after the upgrade

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After upgrading SDM, the SDM Windows Service can be started but the processes won't run (pdm_tomcat_nxd, domsrvr, pdm_ver, etc)

stdlog does not show any error

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Cause

NX_LOCAL_HOST is incorrect in NX.env for the secondary server.

Resolution

Change the NX_LOCAL_HOST to hostname set in usp_servers.