Dx Spectrum - AlarmNotifier no longer starts

Products

• CA Spectrum

Issue/Introduction

After restarting the server, alarmNotifier does not start.

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Cause

Spectrum services getting stuck on restart.

Resolution

Restart of processd may cause multiple OneClick processes, hence try a restart of processd with root account:

1. Stop alarmnotifier from your session
2. From $SPECROOT/tomcat/bin stop Spectrum tomcat (stopTomcat.sh)
3. From $SPECROOT/lib/SDPM run ./processd.pl restart
4. Verify with "ps -ef | grep tomcat" if the Spectrum tomcat has been restarted
5. Verify with "ps -ef | grep AlarmNotifier" if the alarmnotifier has been started.

 

Additional Information

Please visit KB Alarm Notifier will not start for a related situation where user wasn't defined in the Spectrum application.

If the issue still persist please contact support with the following documentation:

• Get entire VNM.out files.

        $SPECROOT/SS/VNM.OUT
        $SPECROOT/SS/VNM.OUT.bak

• MapUpdate details.

1.  Log into the SpectroSERVER system that is configured as the Main Location Server Name in the OneClick Administration -> Spectrum Configuration web page and open a bash shell.
2. cd to the $SPECROOT/SS-Tools directory and Enter the following command to view the landscape map:

         /MapUpdate -v