Try to upgrade uim connector - the connector removal process from soi admin page came back as unsuccessul.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I'm trying to upgrade UIM connector to 3.9.3 and catalyst container to 3.4.4 in the production system.  The first step is to stop the uim connector service on the server and then remove the connector from soi admin page. After an hour, I got a message saying the "connector removal was unsuccessful".  

Environment

Release : 4.2

Component :

Resolution

Has to perform the following steps to remove the connector properly.

 

1) Stop all SOI services

2) Use the soitoolbox command

First command was to get the name of the UIM connector to remove

soitoolbox -x --getAvailableConnectors

 

Second command was to remove all data associated with the UIM connector

soitoolbox -x --cleanImportedData --connector=<name of the UIM connector>

 

Restart SOI services.

 

In the Administration page, select the UIM connector and click "Remove connector"