Rules not displaying for the group selected or displays rules for another group

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

Group rules are not displaying correctly in the PC console.

1. Rule not displayed at all even though Items are displayed for group.
2. Rule not updating to correct group after selecting a group that displays rule but shows correct items for group.

Please see screen shots.

 

Environment

Release : 20.2

Component : PERFORMANCE MANAGEMENT INTEGRATIONS

Cause

  The error is happening because group admin is somehow treating a rule_comparisons entry for propertytype/propertysubtype:  network/null as network/custom, and expecting to see network/observed.
When I create any new Network rule in new group admin, rule_comparisons uses network/observed for propertytype/subtype.

 

Resolution

Run the following command in the MySql database; /opt/CA/MySql/bin/mysql

update netqosportal.rule_comparisons set PropertySubType='observed' where PropertyType='network' and PropertySubType='';