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Index Contents and Documents For Searches Job Fails With Error Lock Obtained Timed Out


Article ID: 214631


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


The Index contents and documents for searches job fails with error in BG log:

Lock obtain timed out:
[email protected]:\searchindex\clarity\nspider\write.lock

We applied the steps to resolve outlined in the following KB but the job still fails:



Release : 15.8



1. Navigate to the following folder on an environment which does not have the issue/error:


NOTE: Check the CSA > Documents and Search > Index Directory for the location of the searchindex folder.

2. Copy the 2 segment files in both folders(nspider and nspiderfile) to the environment having the issue.

3. Run the job.