Index Contents and Documents For Searches Job Fails With Error Lock Obtained Timed Out

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Index contents and documents for searches job fails with error in BG log:

Lock obtain timed out: SimpleFSLock@D:\searchindex\clarity\nspider\write.lock

We applied the steps to resolve outlined in the following KB but the job still fails:
https://knowledge.broadcom.com/external/article?articleId=131385

Resolution

1. Navigate to the following folder on an environment which does not have the issue/error:

\searchindex\clarity\nspider
\searchindex\clarity\nspiderfile

NOTE: Check the CSA > Documents and Search > Index Directory for the location of the searchindex folder.

2. Copy the 2 segment files in both folders(nspider and nspiderfile) to the environment having the issue.

3. Run the job.