No metrics for a machine in USM or Operator Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Metrics information not created in the database, and niscache information is not listed under the device in cm_device.

Environment

Release : 9.0.2 and above

Component : UIM - Discovery_Server

Resolution

Device was blacklisted.

-Go to AC > PH > discovery_server > View Probe Utility in New Window 
-unblacklist_devices (to remove one or more from the blacklist) requires the blacklist_id which is obtained from CM_BLACKLIST_DEVICE bl_id

Helpful queries:

select * from CM_BLACKLIST_DEVICE;  < to show all devices in the table
select * from CM_BLACKLIST_DEVICE where dev_ip = ‘xxx’;  < search by IP 
select * from CM_BLACKLIST_DEVICE where dev_name = ‘xxxx’; < search by name