No metrics for a machine in USM or Operator Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Metrics information not created in the database, and niscache information is not listed under the device in cm_device.

Environment

• Release: 9.0.2 and above
• Component: UIM - Discovery_Server

Resolution

Device was blacklisted.

• Go to Admin Console -> Primary Hub -> discovery_server > View Probe Utility in New Window
• Unblacklist_devices (to remove one or more from the blacklist) requires the blacklist_id which is obtained from CM_BLACKLIST_DEVICE bl_id

Helpful queries:

select * from CM_BLACKLIST_DEVICE;  <to show all devices in the table>
select * from CM_BLACKLIST_DEVICE where dev_ip = ‘##.##.##.##’;  <search by IP>
select * from CM_BLACKLIST_DEVICE where dev_name = ‘<device_name>; <search by name>