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The Portal Service will not start ; gives no error

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Article ID: 214609

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Updated On:

Products

Service Virtualization

Issue/Introduction

We are trying to start the Devtest Portal by using the ./PortalService start command.

If we check the ./PortalService status command after a few seconds it says the Portal is not running.

We are not getting any error messages but also no logs are being created.

How can we find out what the problem is.

Cause

 

This is usually an environmental permissions issue or a hung process.

Environment

 

All supported DevTest releases.

CA Service Virtualization

Resolution

Go to the /tmp folder on the Linux machine.

Execute command : ls -lart i4jdaemon*

Look for a PortalService process.  If there, delete it, you must be the user that started it.

If it is not there then try starting the portal using the below command:
./PortalService start-launchd

this will show the logs on the console: