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HTTPS Secure Browsing Error Page with Web Viewer 12.1

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Article ID: 214599

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Receiving a error page sometimes after logging into Web Viewer for Secure HTTPS browsing. Recently a rule was defined in the Netscaler for the Web Viewer production and DR VIPs. 

Cause

Incorrect Persistence Setting in Load Balancer 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

WBVLUW

Resolution

Different types of persistence work differently on the load balancer. Changed from SSL persistence to Source IP persistence and this corrected the problem.

NOTE: When source IP persistence is configured, the load balancing virtual server uses the configured load balancing method to select a service for the initial request, and then uses the source IP address (client IP address) to identify subsequent requests from that client and send them to the same service

 

Additional Information

load balancer VIP instance configuration consists of a VIP/port, a pool of servers, health monitors, and load balancing algorithms.