email address pattern found in Service Desk Manager files after running a vulnerability scan

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

email address pattern found in Service Desk Manager files

Environment

Release : 17.2

Component : Svc Desk SecurityAuthentication

Cause

email address set in the comment section for the following 2 files:

1. \CA\Service Desk Manager\bopcfg\www\wwwroot\scripts\jquery\jquery.jqGrid.min.js

2. \CA\Service Desk Manager\site\mods\www\wwwroot\scripts\sitemods.js

Resolution

Remove the mail address from the files. This action won't cause any impact since the email address is in the comment section of the file.

1. Edit the following files

• \CA\Service Desk Manager\bopcfg\www\wwwroot\scripts\jquery\jquery.jqGrid.min.js
• \CA\Service Desk Manager\site\mods\www\wwwroot\scripts\sitemods.js

2. Remove the email address

3. Save changes

4. Run the vulnerability scan