The event is not displaying properly in Spectrum AlarmNotifier NOTIFIER.OUT file

Products

• CA Spectrum

Issue/Introduction

The event is not displaying properly in Spectrum AlarmNotifier NOTIFIER.OUT file.

The following is an example of how the event is being displayed:

"10.11.128.16 Thu 06 May, 2021 - 09:42:04 [Event 6094003c-75aa-100c-02e8-0050568326dd is unavailable from Archive Manager]\nOnly displaying most recent of 11 event messages.\n",

Environment

Release : Any

Component : Spectrum Events/Alarms

Cause

A probable cause if the event is not configured to be logged into the Archive Manager (DDM) database.

If the event is not configured in the DDM database, the AlarmNotifier will properly display the event when the alarm is first created.

However, if the alarm is updated or cleared, the event will be displayed like what is seen above because the AlarmNotifier cannot find that event in the DDM database.

 

Resolution

There are two solutions that can be implemented:

1. Configure the associated event to be logged into the Archive Manager (DDM) database.

2. Set the "SHOW_ONLY_ORIGINATING_EVENT" parameter in the .alarmrc file used for the AlarmNotifier to "true" and then restarting the AlarmNotifier process to read the changes.

Additional Information

Reference the "Event Configuration" section of the documentation for more information.