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Resolve button in xflow is grayed out.

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Article ID: 214555

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Issue:
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Having data partition constraint on Group is making Resolved button grayed out in xflow

Steps:
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1. Set Data Partition with constraint group.alias as below:
   Table:  Call_Req
   Constraint Type: Update
   Constraint:
    (category IS NOT NULL AND description IS NOT NULL AND urgency IS NOT NULL AND impact IS NOT NULL AND group IS NOT NULL AND affected_resource IS NOT NULL AND symptom_code IS NOT NULL AND type ='I' AND group.alias = 'INC')

2. In XFLOW open a ticket with status equals Open, the Resolved button will be grayed out.

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

This has been analyzed by SE via defect - DE60243 and the fix will be included in 17.3 RU7 and for 17.2 in RU15.