RA.Business Object agent doesn't start

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

After starting the RA.BO agent it immediately stops. The following error is shown in the log file:

20210506/202320.961 - U02013309 RA Agent is starting ...
20210506/202323.898 - U02013341 Automatic restart of Jobs is disabled.
20210506/202324.211 - U02000106 Reading content of connection object 'CONN.BUSINESSOBJECTS.WEBSERVICECONNECTION.AGENT'.
20210506/202324.233 - U02000107 Connection object 'CONN.BUSINESSOBJECTS.WEBSERVICECONNECTION.AGENT' with time stamp '1620325118000' was successfully transferred to the Agent.
20210506/202324.438 -           Server URL http://vwaswbo01.sbb01.spoc.global:8080/dswsbobje/services/
20210506/202326.548 - U02013310 Failed to load RA Agent.
20210506/202326.548 - U00003620 Routine 'UCEX_R' forces trace because of error.

The forced trace that is generated displays:

20210506/202326.563 - 23     ----------------------- Stack Trace -----------------------
20210506/202326.563 - 23     org.apache.axis2.AxisFault: login The exception is of a known origin. (Error: FWB 00008)
 at com.businessobjects.dsws.Consumer.dswsExceptionDocToAxisFault(Consumer.java:876)
 at com.businessobjects.dsws.session.Session.login(Session.java:453)
 at com.businessobjects.dsws.session.Session$login.call(Unknown Source)
 at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)
 at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)
 at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:128)
 at BusinessObjectsImpl.checkConnection(BusinessObjects.groovy:381)
 at BusinessObjectsImpl.agentInitialization(BusinessObjects.groovy:257)
 at com.uc4.ex.cit.UCXJCITX.initAgent(UCXJCITX.java:344)
 at com.uc4.ex.cit.UCXJCITX$1.call(UCXJCITX.java:233)
 at com.uc4.ex.cit.UCXJCITX$1.call(UCXJCITX.java:230)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Environment

Automic

RA.Business Objects

Cause

The RA.BO Connection Object cannot be used to authenticate on the Business Object server. Probably due to a wrong password or user name.

Resolution

Check the Connection Object's user and retype the password.