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SEPM Scheduled LiveUpdate failed to run and generating Return code = 4

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Article ID: 214506

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEPM LiveUpdate configured the Proxy to use “Use my Internet Options HTTP settings (LiveUpdate Only)”

The Scheduled LiveUpdate failed down load updates and getting the error 
April 29, 2021 at 2:26:37 PM EDT: LiveUpdate encountered one or more errors.  Return code = 4 [Site: xxxx] [Server: xxxxxxxxxxxxx]

LUX.LOG
[Server Selection - START]
02:46:46.055020  Result Code: 0x80010830
02:46:46.055020  Result Message: FAIL - failed to select server
02:46:46.055020  [Server - START]
02:46:46.055020   Host ID: {CCB75B2C-B178-4ECB-8523-75F8578B0A6D}
02:46:46.055020   Status Code: 1
02:46:46.055020   Status Message: Server was not selected
02:46:46.055020   Transport Return Code: 0x8001073B
02:46:46.055020   Transport Return Message: FAIL - the download has timed out
02:46:46.055020   Protocol: HTTPS
02:46:46.055020   Hostname: liveupdate.symantecliveupdate.com
02:46:46.055020   Port: 443
02:46:46.055020   Path: 
02:46:46.055020   Proxy ID: {00000000-0000-0000-0000-000000000000}
02:46:46.055020   Proxy Bypass: false
02:46:46.055020  [Server - END]

0x80010830 error code while running LiveUpdate
LiveUpdate is unable to reach or select a valid Symantec LiveUpdate server or LiveUpdate Administrator.

Cause

The proxy settings for Web Browsers are typically configured for the logged on user, and not for the system context.  Due to the lack of SYSTEM Account permission to proxy settings, LiveUpdate failed to authenticate with the Proxy.

Environment

Release : 14.3.x

Component : LiveUpdate

Resolution

Use PSEXEC.EXE to configure the proxy settings for a web browser for the System Context.  The following procedure is provided as an example of how you can use the tool PsExec.exe to set proxy settings for Internet Explorer for the system context. If you use a different web browser, refer to documentation for that browser to change the proxy settings. 

For a free download of PsExec.exe, and information about this tool, visit PsTools Jump in the Windows Sysinternals web site on TechNet.
 
PsTools
https://docs.microsoft.com/en-us/sysinternals/downloads/pstools
 
To configure Internet Explorer proxy settings for a computers system context:

  1. On the computer where you want to configure proxy settings, run PsExec.exe with the following command line to open a command prompt window in the system context: psexec.exe /s /i cmd.exe
  2. In the new command prompt window, enter the following command and confirm the command prompt window is running under the system context: whoami
  3. In the new command prompt window, navigate to %program files%\Internet Explorer and type iexplore.exe to start Internet Explorer in the system context.
  4. In Internet Explorer, access Internet Options, then select the Connections tab, and then click LAN settings.
  5. In the Local Area Network (LAN) Settings window, configure proxy settings that enable this computer to access the Windows Azure Management Portal, and then click OK.
  6. Click OK to close and apply the new settings, and apply them for the system context for Internet Explorer.

After you complete this configuration, the site server should be able to navigate the proxy configuration to access the LiveUpdate Server.