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What log files are needed when a Spectrum install or upgrade fails?

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Article ID: 214487

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Updated On:

Products

CA Spectrum

Issue/Introduction

What log files are needed when a Spectrum install or upgrade fails?

Environment

Release : 20.2.x

Component : Spectrum Core / SpectroSERVER

Resolution

All Spectrum installation log files are placed in the <SPECROOT>/Install-Tools/LOGS/version_date directory. If the server needs to be restored to its original state, please first zip up this directory to send to support to review.