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Cannot view project details in MUX when personalization is corrupt

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Article ID: 214474

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

In the Modern User Experience (UX / MUX), you are able to view the project but unable to view the project details after clicking on it.

When clicking on the project details, it brings up a blank page. You are able to open the project details in another environment. Clearing browser cache does not hehlp. 
In comparing permissions, the rights are the same.

Cause

The user personalization is corrupted.

Environment

Release : 15.8

Component : CLARITY PROJECT MANAGEMENT

Resolution

  1. Get CMN_SEC_USERS.id of the user having the issue.
  2. Run the query:

    select * from CMN_UI_PERSONALIZATIONS
    WHERE user_id = ID_OF_USER
    AND component in ('project', 'projects')

  3. Make a backup of the table CMN_UI_PERSONALIZATIONS
  4. Run query:

    delete from CMN_UI_PERSONALIZATIONS
    where user_id = ID_OF_USER
    and component in ('project', 'projects');
    commit;

Additional Information

See also: MUX views / flyouts - master KB of known issues