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DNA Jobs Abort due to SQR 5528 and 5701 Error

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Article ID: 214425

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

DNA Jobs may Abort with the below errors and error messages, found in the Jobs output file:

Contents of SQT errors file...
(SQR 5528) ORACLE OCINlsEnvironmentVariableGet error 33489153 in cursor 0:
   
(SQR 5528) ORACLE OCIEnvNlsCreate error 33489153 in cursor 0:
   
(SQR 5528) ORACLE OCIServerAttach error 16711937 in cursor 0:
   
(SQR 4701) Cannot logon to the database.

SQRT: Program Aborting.

 

Cause

Incorrect or missing dll file in the OSI\BANK\Dll directory

Environment

Release : 9.3

Component : APPLICATIONS MANAGER

Resolution

Check for extra dll files that should not belong in the OSI\BANK\Dll directory or if the directory is missing dll files.

For the above error, the dll file OCI.dll, was found as an extra file that did not belong to the OSI\BANK\Dll directory. 

Removing this dll file resolved the above error.