Server Timeout for some users - Top Interface Utilization

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

The out-of-the-box Top Interface Utilization view for a device returns a server timeout for a few users. 

server timeout on view 

server timeout on dashboard 

Environment

Release : 20.2

Component : PERFORMANCE MANAGEMENT INTEGRATIONS

Cause

User edited the default view and it caused the 500 errors for that device type. 

Resolution

Edit the view choose My User Account and then click Use Defaults.