Cannot log in to Powervault Manager or command line

Products

• Security Analytics

Issue/Introduction

The Powervault-based storage used by Security Analytics requires a username and password during initial setup. If the username and password are lost or forgotten, you can get locked out of the storage device.  

Environment

U144 and U840 storage array

Resolution

The username and password are stored on the Security Analytics system in /etc/solera/powervault/config/powervault*json.  This will include the IP address, username, and password for the storage manager.

The username and password can be updated with the following command:

/usr/local/sbin/powervault_probe.py -i <ME4 IP address> -u <username> -p <password>

OR for IPv6, add square brackets, "[ ]", around the IPv6 address

/usr/local/sbin/powervault_probe.py -i [<ME4 IPv6 address>] -u <username> -p <password>

For example:

# powervault_probe.py -i 10.10.10.10 -u admin_username -p admin_password

OR for IPv6

powervault_probe.py -i [####:###:##:####::##] -u admin_username -p admin_password