Autoaggr Reports incorrect

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Article ID: 214331

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

The autoaggr data is delayed.  The hourly data is more than one hour behind.  The daily, weekly and monthly data also appear to be further behind than expected.

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

Time differences between the scheduler and the database can cause the aggregate statistics to be off by an hour which can then throw off the daily, weekly and monthly stats.

Restart the scheduler.

Check the $AUTOUSER/out/event_demon.$AUTOSERV for the message "CAUAJM_I_40218 **** Time offset between AutoSys and Event Server" 

If you see "CAUAJM_I_40218 **** Time offset between AutoSys and Event Server" that indicates your times between the systems are not 100% equal during startup.

Consult your system and database administrators to help time sync the systems.

Once they are in sync restart the scheduler again and confirm the "CAUAJM_I_40218 **** Time offset between AutoSys and Event Server" message is not written.

If you believe your times are in sync and remain in sync and the aggregate stats continue to be off / delayed then enable debug and contact support.

Please set the following in the $AUTOUSER/config.$AUTOSERV file and restart the scheduler.
ISDBGACTIV=MS,DBQUERY

When the scheduler restarts make sure you see the following line:
CAUAJM_I_40249 Debug level set to <DBQUERY,MS>.

And you do not see

CAUAJM_I_40218 **** Time offset between AutoSys and Event Server

Provide support with the $AUTOUSER/out/event_demon.$AUTOSERV file after running in debug for one day.

NOTE - Be mindful of diskspace as running in debug mode will result in larger $AUTOUSER/out/event_demon.$AUTOSERV files