wcc-services on new prod servers with version 12 keeps going off

book

Article ID: 214318

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Newly installed WCC r12.

The wcc-services start but then shutdown after a few moments

The gui is not displaying.

 

 

 

 

Environment

Release : 12.0

Component : WORKLOAD CONTROL CENTER

Resolution

Check the logs to confirm the product was able to acquire its defined ports.

Web UI Server
8080, 8443 (SSL), 
8005 (64-bit  Tomcat ports) 
1521 (Oracle port)
1433 (MSSQL port)
1527 (Derby)
7163 (SSA) 
7163 (SSA)
7004 (Event bus port) 
5250 (CA EEM port)

For more details on port usage see:

techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/additional-resources/enable-ports-on-aws-or-microsoft-azure-security-group.html