How to configure Symantec Mail Security for Microsoft Exchange 7.9 and later to use HTTPS for LiveUpdate

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

By default, Symantec Mail Security for Microsoft Exchange (SMSMSE) uses HTTP for LiveUpdate. In some organizations HTTP over port 80 is blocked, and HTTPS over port 443 is required for any HTTP traffic. In this scenario, SMSMSE can be configured to use HTTPS over port 443 for LiveUpdate traffic.

Environment

SMSMSE 7.9.0 and later

Resolution

To configure HTTP settings for LiveUpdate

1. Navigate to the installation directory and run PassKeyTool.exe.
   Default location C:\Program Files\SMSMSE\7.9\Server\Config\PassKeyTool.exe 
2. Type a passkey and click Submit. This passkey is specified by the administrator and is used simply to seed the hash for any passwords specified later, the string does not matter.
3. Open the proxy configuration tool.
   Default location C:\Program Files\SMSMSE\7.9\Server\Config\ConfigureProxy.exe 
4. In the Configure Live Update Settings dialog box, specify the protocol as HTTPS.
5. In the Server box, type liveupdate.symantec.com. 
6. In the Port box, type the port number. Typically, the port number for HTTPS is 443. 
7. Click Submit. 

SMSMSE will now use HTTPS for all future LiveUpdate sessions.