Clarity SaaS Filestore Consumption

Products

• Clarity PPM SaaS

Issue/Introduction

Per our SaaS agreement, we have 40 GB of storage per deployed instance for the Documents functionality. Is there somewhere in Clarity where we can tell how much storage, if any, we're using so far? 

Environment

Release : 15.9.1

Component : CA PPM SAAS OPERATIONS INFRASTRUCTURE

Resolution

We're interested in using the Documents functionality in Clarity, could you please provide feedback on the following questions:

1) How much data storage is currently used for Prod and Dev (per SaaS agreement of 40 GB per deployed instance allotted)?

- As per Saas management if you want to know the filestore size at any point the customer can open a Support case and request the document storage consumption and get the current size which is based on the consumption of production only.

2) Is there somewhere in Clarity where we can tell how much storage, if any, we're using so far? 

- Currently there is not feature built in the Clarity product to self-service the filestore size. The Broadcom Teams are exploring an Clarity enhancement in the future for some way so customers will be able to see how much document space they are consuming and this will be self-service. For now therefore, if the customer wants to know the filestore size they can open a Support case and request the document storage consumption and get the current size which is based on the consumption of production only. Just to note, as per management this is not a programmatic limit of the Saas service. The limit is in place to provide a mitigation tool for potential problems.  The limits were set to allow +99% of our clients to never worry about this limit.  If there is ever an issue with the limit, we will work with the client to resolve it but once again we have issues less than once a year.

3) So what happens if we hit that limit?

- SaaS will not prevent the upload of new documents if they exceed the 40 GB limit. However, if customer exceed the limit they may be charged up to $3.50 per GB per month for the overage unless they reduce their storage consumption. (If that occurs their sales team will work with the customer to address it so there are no surprise billings or service degradations if the limit is reached.

4) Will we not be able to upload new documents anymore?

- No, SaaS will not prevent the upload of new documents if they exceed the 40 GB limit.

5) And do the documents eventually get archived or purged by you guys to give us more space for more storage? If so, what triggers that/what’s the cadence?

- No, Broadcom does not remove client application data. Data management is the client's responsibility of the data that they have stored in Clarity. There is an option to write XOG script to extract documents (this would be customer manual operation).