How and where to increase the logout time in JasperServer 7.x

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How and where to increase the logout time, when login to Jaspersoft. 

Environment

Release : 7.x

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Resolution

In the server Jaspersoft where is installed:

1. Edit <local drive>\jasperreports-server-7.2.0\apache-tomcat\webapps\jasperserver-pro\WEB-INF\web.xml
2. Search for <session-timeout>
3. Change the value (in minutes) in the <session-timeout> tag 
Example:
From 
<session-timeout>20</session-timeout>
to
<session-timeout>30</session-timeout>

Changing timeout from 20 (default) to 30 minutes.

4. Save changes
5. Restart Jasperserver services

Additional Information

Configuring the User Session Timeout