ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

EM Fails to Start


Article ID: 214250


Updated On:


CA Application Performance Management (APM / Wily / Introscope)


When upgrading the java and after changes to the EM to access the new JRE the Enterprise Manager will not start.

In the logs you see:

Introscope Enterprise Manager failed to start because:
An error occurred while trying to start Isengard.
Error activating bean: com.wily.introscope.server.beans.apm.ApmServiceBean (com.wily.introscope.server.beans.apm.ApmServiceBean)
Couldn't find local service com.wily.apm.model.IApmDataService


APM Release :



Upgraded Enterprise Manager to the latest Hotfix.

Additional Information

Contact Support for the latest Hotfix version.  At the time this article was written the latest was Hotfix #79