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Dropdown field on custom table with persistent id

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Article ID: 214197

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

In edit mode all customized dropdown fields with lookup=no have an incorrect visualization. 

 

for example 

for these two fields 

 

<PDM_MACRO name=dtlDropdown hdr="Tipologia Reclamante" attr="z_anagr_tipo" colspan=2 factory=ztiporichiedente_isvap lookup=no>

<PDM_MACRO name=dtlDropdown hdr="Tipologia Reclamante COVIP" attr="z_tipologia_recl_covip" colspan=2 lookup=no>

 

I have the first with all value at 0.

the second dropdown is correct.

 

the log i have

 

11/14 08:58:36.98 apugbovsds     web:local            1624 ERROR        sel_data_cache.c      4268 Can't find attribute delete_flag with index 3 in Select_Cache ztiporichiedente_isvap



Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

This problem is happening because we addressed one solution for (If the table is a custom table don't add the `persistent_id' to the list of attributes to be registered for changes.)

The solution would be go to the file update.mod under : C:\Program Files (x86)\CA\Service Desk Manager\site\mods\majic

Change the value of REL_ATTR persistent_id; to

REL_ATTR sym ;

Restart the SDM services. This will resolve the dropdown issue also no errors in stdlog.