If you have a legacy build of Symantec Endpoint Protection client (version earlier than 14.3 MP1) installed on your Mac device, the upgrade to the latest versions of the Symantec Endpoint Protection client can leave behind the older system extension.
This document provides the means to completely disable and also alternatively remove the old system extension if it is left behind.
The referenced tool was created as an alternative means to resolve issues that arise after upgrading and running into the issue from the below article.
Upgrade of SEP for Mac to version 14.3 MP1 leaves Symantec systemextension still loaded
If you want to perform the Symantec Endpoint Protection client upgrade using a SEPRemote.pkg, follow the steps below:
|1. Replace the legacy system extension with the legacy dummy system extension.
|2. Install any Broadcom version of Symantec Endpoint Protection client (version 14.3 MP1 and later).
For more information about installing a Symantec Endpoint Protection client for Mac, see the following topics:
|3. (Optional) Remove the Symantec Endpoint Protection Legacy system extension.
The pkg file is designed to be used by remote deployment tools like JAMF so that it can be run silently. Listed above are the interactive manual instructions.
You can alternatively run the Symantec Endpoint Protection Legacy.app.pkg after the upgrade if necessary.
The information in this document is only required if you do not remove the old SEP versions prior to 14.3 MP1, before upgrading to 14.3 MP1 and later which uses a new Broadcom branded system extension.