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Upgrading Security Analytics S500 reboots to old release


Article ID: 214164


Updated On:


Security Analytics


After upgrading the S500 from 8.1.2 to 8.2.2 it booted into 8.2.2 initially.  However, after that, the appliance keeps booting back into 8.1.2


The script only found one SSD to boot from.  The installation requires that both SSD cards are detected and identified.

Errors seen during and Testing to see if this is Blue Coat Hardware... Determining which drives are SSDs...

GetSSDids Error: getSSDids

Errors seen in /var/log/messages

2021-04-27T13:28:59-04:00 arnor root: Invalid Number of SSDs: 1 reported 


Release : 8.1.2


Check to make sure both SSD cards are firmly seated on the motherboard.  

The steps are as follows:

  • Remove the top cover of the appliance after disconnecting all cables and power

  • Remove the front plastic airduct according to the diagram printed.

  • The two SSD cards are blue and located on the right side of the chassis

  • Squeeze the two clips on each side of the SSD

  • Remove both SSDs and reseat them firmly.  Use the white guide posts as you reseat the SSDs.

  • Once both SSD are reseated, replace the plastic airduct cover and replace the cover.
  • Reconnect all cables
  • Attempt the upgrade process again

Additional Information

This is for the S500 only.