Upgrading Security Analytics S500 reboots to old release

Products

• Security Analytics

Issue/Introduction

After upgrading the S500 from a previous version of 8.x to a newer version, the appliance keeps booting back into the previous version.

Environment

S500 hardware

Cause

The si_install.sh script only found one SSD to boot from.  The installation requires that both SSD cards are detected and identified.

Errors seen during solera-upgrade.sh and verify-upgrade.sh

si_install.sh: Testing to see if this is Blue Coat Hardware...
si_install.sh: Determining which drives are SSDs...
GetSSDids
si_install.sh: Error: getSSDids
Errors seen in /var/log/messages
2021-04-27T13:28:59-04:00 servername root: si_install.sh: Invalid Number of SSDs: 1 reported 

Another thing that you can check for is by running fdisk -l and looking for 2 separate entries for the SSDs.  This is what it should look like.  If you are missing one of these listings, then it means one of the SSDs is not being detected correctly. 

WARNING: fdisk GPT support is currently new, and therefore in an experimental phase. Use at your own discretion.

Disk /dev/sde: 15.8 GB, 15837691904 bytes, 30932992 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: gpt
Disk identifier: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX

#         Start          End    Size  Type            Name
 1         2048     30930943   14.8G  EFI System      esi
WARNING: fdisk GPT support is currently new, and therefore in an experimental phase. Use at your own discretion.

Disk /dev/sdf: 15.8 GB, 15837691904 bytes, 30932992 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk label type: gpt
Disk identifier: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX

#         Start          End    Size  Type            Name
 1         2048     30930943   14.8G  EFI System      esi

Resolution

Check to make sure both SSD cards are firmly seated on the motherboard.  

The steps are as follows:

• Remove the top cover of the appliance after disconnecting all cables and power
• Remove the front plastic airduct according to the diagram printed.
• The two SSD cards are blue and located on the right side of the chassis
• Squeeze the two clips on each side of the SSD
• Remove both SSDs and reseat them firmly.  Use the white guide posts as you reseat the SSDs.
• Once both SSD are reseated, replace the plastic airduct cover and replace the cover.
• Reconnect all cables
• Attempt the upgrade process again

Additional Information

This is for the S500 hardware only.