Internal error : Version mismatch

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After upgrading Applications Manager from 9.3.x to 9.x.x, the following error may be observed:

Internal error : Version mismatch
  Client: v9.3.0_28919_29103  Build: 29103 Tue Mar 12 14:25:12 PDT 2019
  Server: v9.3.5_29317_29370b  Build: 29370 Fri Apr 30 10:47:04 PDT 2021 : java.lang.RuntimeException
 at com.appworx.client.screen.util.Loader.setMaster(Loader.java:669)
 at com.appworx.client.screen.logon.C.A(Logon.java:684)
 at com.appworx.client.screen.logon.C.f(Logon.java:656)
 at com.appworx.client.screen.logon.C.h(Logon.java:502)
 at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
 at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
 at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
 at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
 at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
 at java.awt.Component.processMouseEvent(Unknown Source)
 at javax.swing.JComponent.processMouseEvent(Unknown Source)
 at java.awt.Component.processEvent(Unknown Source)
 at java.awt.Container.processEvent(Unknown Source)
 at java.awt.Component.dispatchEventImpl(Unknown Source)
 at java.awt.Container.dispatchEventImpl(Unknown Source)
 at java.awt.Component.dispatchEvent(Unknown Source)
 at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
 at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
 at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
 at java.awt.Container.dispatchEventImpl(Unknown Source)
 at java.awt.Window.dispatchEventImpl(Unknown Source)
 at java.awt.Component.dispatchEvent(Unknown Source)
 at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
 at java.awt.EventQueue.access$500(Unknown Source)
 at java.awt.EventQueue$3.run(Unknown Source)
 at java.awt.EventQueue$3.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
 at java.awt.EventQueue$4.run(Unknown Source)
 at java.awt.EventQueue$4.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
 at java.awt.EventQueue.dispatchEvent(Unknown Source)
 at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
 at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
 at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
 at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
 at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
 at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.RuntimeException
 ... 40 more

Environment

Release : 9.3

Component : APPLICATIONS MANAGER

Cause

The correct client jars were not extracted during upgrade process or a new client.zip has not been downloaded from the Applications Manager Intro.html page.

Resolution

If using the pre-upgrade RunClient.jar/client.zip, visit the Applications Manager Intro.html page to download a new client.zip

or 

If a new version was downloaded but the error is still seen, the new client.zip may have not been extracted during the upgrade process.

In this case it is best to delete the $AW_HOME/data/extract_file.dat and then rerun the install/upgrade (cdinst.sh). Deleting the extract_file.dat forces a re-extract of installation files including the newer Client.zip