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E-mail notification not triggered for job in "Time overrun" status when Email Notification is set on Uproc level

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Article ID: 214112

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

E-mail notification not triggered for job in "Time overrun" status when Email Notification is set on Uproc level

Cause

Cases when E-mail notification is not being triggered for job with "Time overrun" status when the Node is down:

- when job was never in "Event wait" status

- when job had not been started at all so the Uproc Number was never assigned to the job.

When the Node restarts, it doesn't consider these jobs as they are "Outdated" - so it doesn't trigger the Uproc email notification.

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Resolution

Use Alerting Rules to catch all batches which missed their start during outage.

E.g. setup for "Time overrun" status in Alerting Rules 

Additional Information

More details about Alerting Rules can be found the documentation.

https://docs.automic.com/documentation/webhelp/english/ALL/components/DU_AS/latest/%20%20Dollar%20Universe%20Guides/help.htm#UVCHelp/dualertingrulegeneralsection.htm?Highlight=alerting%20rules

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