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UVC: slowness to open Business Views or Job Chain

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Article ID: 214110

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Business views and Job chains take a long time to open the first time in Univiewer Console when launched from a Windows Workstation with Printers or Network Printers installed.

The issue does not appear if the Windows service "Print Spooler" is stopped.

Cause

Bug: Issue was related to a standard java class which is very long recovering medias.

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Subcomponent: Univiewer Console, WebConsole and Webstart

OS: Windows only

Resolution

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Univiewer Console
Dollar Universe 6.10.71 - Scheduled 19th May 2021

Additional Information

Solution details:

With the correction, printer will be loaded in the background and won't block anymore the Business Views and Job Chain screens opening.
While the printer is loading, all the print features will be disabled from Univiewer Console. Once loaded, they will be available again.