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Unable to create Risks / Issues / Change Requests in 15.9.2

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Article ID: 214087

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Previously able to create Risks, Issues, and / or Change Requests, but after upgrading, no longer can create these objects. 

  • In Classic Clarity, the New button is missing. 
  • In Modern User Experience (UX) the "+" icon to create a new Risk / Issue or Change Request is missing. 

Cause

This is due to a design change. In prior releases the Edit right included the Create ability, but this has been broken out into two separate rights of Create and Edit in 15.9.2

Environment

Clarity 15.9.2

Resolution

Grant the user the Create access right for the appropriate object (Risk, Issues or Change Requests)