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Logon failure when logging on to CA-CSM

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Article ID: 214063

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Updated On:

Products

CHORUS SOFTWARE MANAGER

Issue/Introduction

Using support online credentials, logon to CA-CSM fails with MML0001E - User ID or password is invalid.  reason code: 0x90C02A6

 

Cause

The wrong logon credential are being used.

Environment

Release : 6.0

Component : Chorus Software Manager

Resolution

Logon to the CSM UI needs the TSO UserID and Password credentials not the support online credentials.  It is the Support Online credentials that need to be in place (settings/System/Software Acquisition) when obtaining product media and maintenance, but not for logging into the CSM UI.