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Sysload Console:global slowness in sldmgts with many agents

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Article ID: 214043

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Some actions in Sysload Console take too long: ie. displaying the Agents List, displaying the Instances of an Agent to make a Chart and so on.

This occurs on both sldmgts, one having around 7000 Agents and another one having more than 3000 Agents.

In some occasions, the Sysload Rich Analyst Console may even crash.

Cause

Bug of the sldmgts related to the way the access permissions are checked internally (doing queries to the database instead of using the cache).

Environment

Release : 6.x

Component : SYSLOAD

Resolution

Problem fixed in sldmgts.exe build 211.7 and superior, please open a case with Technical Support if you need the fix.