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Bridged Endpoint Protection clients show "Content out of date and Intensive Protection disabled due to Licensing." error in the Endpoint Security Portal

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Article ID: 214017

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Updated On:

Products

Endpoint Protection Endpoint Security Complete

Issue/Introduction

After enrolling your Endpoint Protection Manager (SEPM) into Endpoint Security (SES) to utilize the additional features of SES, clients show the error "Content out of date and Intensive Protection disabled due to Licensing." in the SES Portal. The correct Symantec Endpoint Security Complete (SESC) license is applied already. 

Cause

Due to a certificate update, new enrollments or license updates may trigger clients to run into this issue.

The following error will be seen in the bridged SEPMs semapisrv_log*.log:

ERROR c.s.s.s.c.e.h.GlobalControllerExceptionHandler - EXCEPTION: Policy payload is not signed properly.
com.symantec.sepm.server.module.common.data.configobject.ValidationException: Policy payload is not signed properly.

Environment

SEPM enrolled into the SES cloud

SESC license is applied

Resolution

This issue is currently being investigated and this document will be updated once the issue is resolved.