UIM 20.3.3 Metric viewer displays different QOSs with the same label
Article ID: 214002
Updated On:
Products
Issue/Introduction
We are running UIM 20.3.3hf1 and the OC metric viewer, in some cases, displays metrics/QOS from different Targets with the same Label name so it is impossible to distinguish between different metrics.
Example:
Both:
QOS_INTERFACE_UTILIZATION will show in the Oc Graph the same label as QOS_PHYSICALMEMORY_UTILIZATION
Environment
Release : 20.3.3Hf1
Component : UIM OPERATOR CONSOLE - Metric Viewer
Cause
The UI displays the data with a label. This Label uses the correspondent met_description and in some cases the met_description is identical.
Resolution
The labels are defined in the CI tables by a combination of different probes so currently, this is working as designed and changing this behaviour would require an enhancement in a future release of UIM.
An Idea already exists in the UIM user community:
Workaround:
A non-supported workaround exists and we have seen it working. Please take into account that the below procedure shouldn't generate any side issue, however, it is not a supported procedure.
As the labels are just picked up from the DB met_description field just updating the DB entry in the CM_CONFIGURATION_ITEM_METRIC_DEFINITION Tables does the trick:
Example Result: (before it would show Utilization on both sides)
Additional Information
The below query helps showing a list of QOS Names and its related met_description for pollagent QOS from the CM_CONFIGURATION_ITEM_METRIC table where the UPDATE should be made to apply the workaround.
Select qos,ccimd.met_description from s_qos_data qd inner join CM_CONFIGURATION_ITEM_METRIC ccim on qd.ci_metric_id = ccim .ci_metric_id
inner join CM_CONFIGURATION_ITEM_METRIC_DEFINITION ccimd on ccim.ci_metric_type = ccimd.met_type
Where qd.probe = 'pollagent'
Related KB:
UIM 20.3.3 OC does not display default metrics for SNMPcollector qos - KB214000
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