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Web UI/ECLI AEWS login error StatusCode 500

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Article ID: 213994

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Autosys commands executed from Web UI/ECLI returns an error below:

The user name or password is incorrect.
StatusCode 500: URL: https://autosysr12.broadcom.com:9443/AEWS

The AEWS URL successfully validated in the WebUI's Configuration tab

Cause

The error is due to the missing Credential User.

Environment

Release : 12

Component : CA Workload Automation AE (AutoSys)

Resolution

A valid credential user in WebUI is a requirement for ECLI to work. A credential User is a real OS user on the Autosys application server.

Navigate to the WebUI tab "Credentials".

Update the valid username and password.

Click on "Add" followed by "Validate".

Retry the ECLI command after successful validation.

The recommendation is to create a global credential user that will be used for all users: _GLOBAL_:<userid>

Additional Information

Please see the section: Credentials Application

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/ca-wcc-help-systems/ca-wcc-credentials-application.html