Web UI/ECLI AEWS login error StatusCode 500

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Autosys commands executed from Web UI/ECLI returns an error below:

The user name or password is incorrect.
StatusCode 500: URL: https://autosysr12.example.com:9443/AEWS

The AEWS URL successfully validated in the WebUI's Configuration tab

Environment

Release : 12

Component : CA Workload Automation AE (AutoSys)

Cause

The error is due to the missing Credential User.

Resolution

- A valid credential user in WebUI is a requirement for ECLI to work. A credential User is a real OS user on the Autosys application server.

- Navigate to the WebUI tab "Credentials".

- Update the valid username and password.

- Click on "Add" followed by "Validate".

- Retry the ECLI command after successful validation.

- The recommendation is to create a global credential user that will be used for all users: _GLOBAL_:<userid>

- Validate if AutosysCommandWrapper have sticky bit permissions under $AUTOSYS/bin

Example:

-rwsrwxr-x. 1 root    root      36352 Nov 29  2020 AutoSysCommandWrapper

- If users configured with Active Directory must resolve authentication process to Autosys Server 

 

Additional Information

Please see the section: Credentials Application

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/ca-wcc-help-systems/ca-wcc-credentials-application.html