You've created an account in the Console and assigned it to the Symantec Level 1 Workers Role. You want the user to see the "Real-Time" item in the "View" menu inside of "Resource Manager".
Release: 8.5, 8.6
In the Symantec Management Console, in the left panel, go to Settings>All Settings>Notification Server>Account Management>Roles (in blue below). In the middle panel, choose Symantec Level 1 Workers (in yellow below). Finally, in the right panel, choose the "Privileges" tab and scroll down to "Real-Time Console Infrastructure Privileges", and check the "Use Real-Time Infrastructure" box (in orange below).