ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Agents missing after routing to SaaS through cloud proxy


Article ID: 213926


Updated On:


CA Application Performance Management (APM / Wily / Introscope)


In process of diverting agents to SaaS tenant through the cloud proxy, we found couple of pod agents from the Openshift cluster are not getting diverted to SaaS. These seem to be hung and do not appear in local APM or in SaaS.


Release : 10.7.0

Component : APM Agents


Firewall issue blocking CP Connection. 

Additional Information

We implemented the firewall rule for connectivity between DMZ agents and cloud proxy hosted server. After adding, could see agents