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Agents missing after routing to SaaS through cloud proxy
Article ID: 213926
Updated On:
Products
CA Application Performance Management (APM / Wily / Introscope)
Issue/Introduction
In process of diverting agents to SaaS tenant through the cloud proxy, we found couple of pod agents from the Openshift cluster are not getting diverted to SaaS. These seem to be hung and do not appear in local APM or in SaaS.
Environment
Release : 10.7.0
Component : APM Agents
Resolution
Firewall issue blocking CP Connection.
Additional Information
We implemented the firewall rule for connectivity between DMZ agents and cloud proxy hosted server. After adding, could see agents
Feedback
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