Agents missing after routing to SaaS through cloud proxy

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

In process of diverting agents to SaaS tenant through the cloud proxy, we found couple of pod agents from the Openshift cluster are not getting diverted to SaaS. These seem to be hung and do not appear in local APM or in SaaS.

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Firewall issue blocking CP Connection. 

Additional Information

We implemented the firewall rule for connectivity between DMZ agents and cloud proxy hosted server. After adding, could see agents