Error getting owner of the script

Products

• ESP Workload Automation

Issue/Introduction

We have a Unix job that is failing with “Error getting owner of the script”.

 

Here’s what I see in the agent log -> 04/28/2021 08:39:58.686-0400 CAWA_I_20009 getTargetData()-Unable to retrieve password file entry.

 

[[email protected] DBDTTST.3018]$ cat DBDIVDATADL3_V2.4C1A55076BDA897EF167F4784099C1D79A14225B.joblog

04/28/2021 08:39:58.679-0400 CAWA_I_20009 About to chmod the spool directory: /opt/ca/spool

04/28/2021 08:39:58.679-0400 CAWA_I_20009 About to chmod the spool directory: /opt/ca/spool/CENTRAL_MGR_ESPB

04/28/2021 08:39:58.679-0400 CAWA_I_20009 About to chmod the spool directory: /opt/ca/spool/CENTRAL_MGR_ESPB/MAIN

04/28/2021 08:39:58.679-0400 CAWA_I_20009 About to chmod the spool directory: /opt/ca/spool/CENTRAL_MGR_ESPB/MAIN/DBDTTST.3018

04/28/2021 08:39:58.679-0400 CAWA_I_20005 AFM: 20210428 08395864+0400 DEV_LHANLRM02 JavaAgent#[email protected]_MGR_ESPB DBDIVDATADL3_V2/DBDTTST.3018/MAIN RUN . Data(Script=/nas_backup/INFO_VIEW_STAGING/scripts/Info_View.sh,ExitCode=(1-9999,f),Args="DL3 00 01") TargetSubsystem(UNX) User(...) MFUser(...) WOBRequestID(28B90409C2CF2613080C7597B7D6D05510713FC016196135986590)

04/28/2021 08:39:58.686-0400 CAWA_I_20009 getTargetData()-Unable to retrieve password file entry

04/28/2021 08:39:58.686-0400 CAWA_I_20006 --- Environment ---

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: LD_LIBRARY_PATH=/opt/ca:/opt/ca:/opt/ibm/java-ppc64le-80/jre/lib/ppc64le/classic:/opt/ibm/java-ppc64le-80/jre/lib/ppc64le:

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: LANG=en_US.UTF-8

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: OLDPWD=/

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: INVOCATION_ID=69123e0c011545c2bc4806ffef53046a

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: PWD=/opt/ca

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: JOURNAL_STREAM=9:866700

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: A__z="*SHLVL

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: SHLVL=2

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: ESPJOBFLAGS=810

04/28/2021 08:39:58.686-0400 CAWA_I_20007 Environment variable: ESPSPOOLDIR=/opt/ca/spool

04/28/2021 08:39:58.686-0400 CAWA_I_20010 The local security is bypassed

 

Here is the release we use on this server.

 

 

Started at: 02/16/2021 15:57:18.138-0500

 

OS component – 99946

 

Here is the OS…

 

 

Environment

Workload Automation Agent for Linux 12.0, Build 6181

Linux version 4.18.0-147.el8.ppc64le ([email protected]) (gcc version 8.3.1 20190507 (Red Hat 8.3.1-4) (GCC)) #1 SMP Thu Sep 26 15:44:34 UTC 2019

Cause

4029: Error getting owner of the script Reason: Failure to get the owner of the script from the system password file. Action: Contact your UNIX system administrator.

Resolution

4029: Error getting owner of the script Reason: Failure to get the owner of the script from the system password file. Action: Contact your UNIX system administrator.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/12-0/troubleshooting/troubleshoot-ca-wa-system-agent-for-unix-linux-windows-iseries-or-hpe-integrity-nonstop/agent-error-messages-on-unix.html