Trying to follow this instruction https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/additional-resources/content-pack-for-itil-ca-service-desk-manager/additional-reports-with-itil-content-pack-for-ca-service-desk-manager.html but can't find the attribute_definitions.dat file that the instructions are asking to obtain from the given ISO file DVD0000000002124.iso.
Release : 17.3
Component : SERVICE DESK BUSINESS OBJECTS
The ITIL content pack that will be needed to fulfil the above requirement is the version provided by Service Management 17.1, which is described in this document link below and will work with a 17.3 instance. The 17.1 ITIL Content pack contains the required attribute_definitions.dat file.
For more information about the CA Service Management 17.1 ITIL Content pack, please see:
You should be able to download the ISO file for SDM 17.1 ITIL Pack, DVD500000000001045.ISO, from our support site support.broadcom.com.