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Control Compliance Suite After applying Hot Fix 10128 APU job is failing for Windows 2019

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Article ID: 213886

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Updated On:

Products

Control Compliance Suite Standards Server Control Compliance Suite Control Compliance Suite Windows Control Compliance Suite Unix

Issue/Introduction

After applying Hot Fix 10128, I am not able to run the Agent Product Update Job for Windows 2019.

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Failed to start the remote update process on agent.

Update Details:
Verifying signature of the package files... Done
Done
Connecting to agent server on the agent... Stopping all jobs on the agent before beginning update operation...Done
Closing connection with the agent update server... Done
Opening connection with the agent... Done
Connecting to update server on the agent... Done
Checking if manager is installed on the agent... Done
Checking if agent is running any other updates... Done
Checking for free space on agent... Done
Attempt no. 1 : Upload and run the support service on the agent...
Attempt no. 2 : Upload and run the support service on the agent...
Attempt no. 3 : Upload and run the support service on the agent...
Failed to install updates on agent 'renbdl001270-12.dresdenlab.local'
Error uploading and running update program on agent 'renbdl001270-12.dresdenlab.local'
Error copying C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\DPS\AgentUpdate\PU\apu-12.50\windows\smime\esmupdd to renbdl001270-12.dresdenlab.local
error finding C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\DPS\AgentUpdate\PU\apu-12.50\windows\smime\esmupdd
The system cannot find the file specified

 

Cause

This is the result of the CCSPlatformData.xml file not getting updated in both the DPS folder and the ESM\Config folder.

Resolution

Make sure that ALL CCS Managers have the 2nd update applied and that the CCSPlatformData.xml has been updated in both the DPS folder and the ESM\Config folder.

Once those files are correctly in place the APU job will run successfully against Windows 2019 agents.