ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

PAM TLGN 0062 The account is checked out by another user


Article ID: 213880


Updated On:


CA Privileged Access Manager (PAM)


Configured the TL for MS SQL and Oracle and while connecting RDP TL window is appearing with the message below,

PAM TLGN 0062 The account is checked out by another user.

Once we click OK to the message. We are presented with below screen to select the user and the script just works fine.


Problem with the invalid certificate or expired certificate


CA PAM 3.4.1

Target server: Win2019

MSSQL Version: 2018
MSSQL bit version: 64


Un-check the below options from the advances settings of IE.

'Check for server certificate revocation' 

'Check for publisher's certificate revocation'

Also make sure that port 443 as bi-directional between Production PAM and Jump Server