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Missing Time report: Some time periods missing when periods cover non-working days

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Article ID: 213873

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When selecting individual time periods on the Missing Time report, this will not display data at all.

If you choose multiple periods data is retrieved. 

The single-time periods exist in Clarity. Why are those not populated on the report?

Cause

The missing time periods are periods that fall exclusively on non-working days.

Resolution

For non-working period data to be displayed, ensure the following parameter is checked:

Calculate Missing time based on timesheet status

Additional Information

Report description: Missing Time on Tech Docs for 15.9.1.

Reference also: Jaspersoft / reports known issues with Clarity 

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