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DLP 15.8 Agent Copy-Paste problems on DLP Endpoint Prevent

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Article ID: 213854

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

With DLP 15.8 whenever copy/paste is used, we lose all formatting. This is only for the Windows agent. 
It doesn’t matter if copied from Chrome into Word or Word into Word, all formatting is turned back to default when pasted.
If the new agent is disabled, the formatting works fine.

In rare cases when a large volume of data is copied it has been observed that Office programs have crashed.

Cause

This is a known issue for the DLP 15.8 Agent

Environment

Release : 15.8

Component : endpoint prevent

Resolution

Upgrade the DLP Endpoint Agent to the latest 15.8 MP1 hotfix agent found on the support portal (At least hotfix version 15.8.0112), following the Readme text file included in the zip file.

The office crash issues have was resolved with 15.8.00111.1001, and the vast majority of copy-paste related have been resolved. However, it has been observed that some third-party applications are still being affected.

For those users who are still being affected after upgrading to 15.8.00111.1001 please see

Resolving user experience issues when monitoring the Chrome browser with DLP 15.8.x Agents

Note that DLP agent hotfixes are cumulative. All previous fixes are rolled up in to the latest hotfix.