Enable Desktop Client Trace

Products

• CA Workload Automation DE - Scheduler (dSeries)
• DSERIES- SERVER

Issue/Introduction

How do I enable tracing for the dSeries Desktop Client application?

Environment

Release : 12.3

Component : CA WORKLOAD AUTOMATION DE (DSERIES) DESKTOP CLIENT

Resolution

• Launch the ESP dSeries Desktop Client from your workstation.
• Click the "Work offline" button.
• Click on the Trace menu item.
  
• Select the Set Trace File option.
• Enter your Broadcom Support case number in the "File name" field to save the trace data and then click the OK button.
  
• A pop-up will display asking if you want to start the trace now. Click Yes.
• Log in to the Desktop Client and attempt to reproduce the issue.
• You'll provide this trace file to Support in the form of case attachment.