Java console logon fails after installing DCS/SESCSP All-In-One

Products

• Data Center Security Server Advanced
• Data Center Security Monitoring Edition
• Data Center Security Server
• Embedded Security Critical System Protection

Issue/Introduction

The java console logon has not prompted symadmin user to set a new password after fresh install of DCS/SESCSP and logon fails. 

Environment

Component: DCS Manager: 

Data Center Security Server Version 6.5.x-6.9.3

Cause

DCS/SESCSP manager and SQL Server are installed on the same server causing the DCS/SESCSP manager services to startup before the database and fail to connect. 

Resolution

Set DCS/SESCSP Manager services startup type to "Automatic: Delayed Start"

1. Open services.msc

2. Right Click Symantec Data Center Security Server Manager

3. Select Properties/General tab

4. Change Startup type in the dropdown from automatic to "Automatic: (Delayed Start)" and select OK

5. Repeat the above steps for the Symantec UMC Telemetry Service and the Symantec UMC Credential Service

6. Reboot the server and wait for the services to start up

7. Attempt to logon to the java console