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Unable to Discover devices in Spectrum: Model Class = Unknown and Name field is empty

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Article ID: 213795

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Updated On:

Products

CA Spectrum

Issue/Introduction

Unable to Discover devices in Spectrum:    Model Class = Unknown and Name field is empty

Cause

  • Possible SSDB Corruption
  • Enable Debug AutoDiscovery from the Landscape VNM Model:

  • Check the ADiscDebug_*.log located under SPECROOT/SS Folder:

Apr 26 07:34:21   Device Null Name/0x460795 (null mtype/0x0) has full IP match with 172.x.x.x
Apr 26 07:34:21   The IP sets are identical.

The highlighted entries indicate SSDB Corruption.

 

Environment

Release : 10.4.x

Component : Spectrum Core / SpectroSERVER

Resolution

  • Restore SSDB from a previous backup.
  • See ArticleID: 191684 linked below.

Additional Information

How to reload the SpectroSERVER Database (SSdb) in CA/Broadcom Spectrum

Attachments