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Unable to start Autosys EEM services due to missing multi write servers

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Article ID: 213744

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

We restarted EEM and it is failing to start.
We had EEM setup in a multi-write configuration but at this time only one of the EEM servers is still available.

How to break out of multi-write in EEM if all but 1 server has been removed?

Environment

EEM 12.6

Resolution

Make sure that the igateway and dxserver processes are down.
Log in as the dsa user.
Go to the $DXHOME/config/knowledge directory.
Remove the <hostname>.dxc files for the machines that have been decommissioned.
Verify in the itechpoz.dxc and itechpoz.dxg only references the 1 machine.
Start the dxserver process by issuing a dxserver start all.
Log in as root and start the igateway process.
Usually done by issuing ./S99igateway start in the /opt/CA/SharedComponents/iTechnology directory.