Importing Property Values From Templates
Article ID: 213727
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Is it possible to have change order or request templates import their property values to new change order/call request?
Environment
Release : 17.3/17.2/17.1
Component : Svc Desk Database
Resolution
Currently there is no configurable way to carry over/copy property values from ticket templates. You could submit a new idea/enhancement from Service Management Community web site
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66
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